She has some sort of policy about not taking orders from private messages if I'm not mistaken. I believe your best bet is to deal with her directly via her toll free number, as opposed to email or pm.
well i ordered it right off the site, and i know it hasnt been too long.but im also wondering if my credit card has been charged yet too.i guess ill try to call her tomorrow.also the email reciept i got doesnt have everything i ordered on it, but it has the full price,so im kinda worried