Also just re-readin this thread and wanted to comment on this:
>As a retail store owner myself, I know from first-hand experience that you may send out a hundred, hundred items that are loved and never hear a word. But when there's a problem...MAN do you hear about it!
That's actually not true with us. As a matter of fact, we DO get lots and lots of POSITIVE emails all the time. We have a great bulliton board (and email folder) chock-full o' very complimentary emails and you wouldn't believe how many people send us photos of themselves anf their families in our shirts.
Probably not appropriate to post all of those here...but I'm just sayin'