Blackfoot Posted February 24, 2006 Posted February 24, 2006 I am supposing I am up on a soap box here and I am not too choosey with details but I have a complaint about a website and I thought you should all know about this place. It is www.leatherworks.com. I had placed an order for a $400.00 item on the website. Once I submitted it, I am used to receiving a quick e-mail response acknowledging my order. I received nothing. I thought, "no problem, some companies do not have that program." After a few days, I called the listed telephone number. I got an answering machine. I left a message telling them to call me back ASAP with still no response. This upset me. A few days later, I called them again and this time my message was very blunt. "I want to know if you received my order, please call me back!" Still no response. I sent a few e-mails asking the same with still no response. A few days after that, I got the notice from my bank. They did charge my credit card. A month went by and I was curious about trying to call them "just to see if they answer." This time, the answering machine said there is no more room on the machine for any more messages. This spooked me. How many other people are calling in an attempt to get a hold of these people? After a few months with not receiving my merchandise, I was PISSED! Their phone machine was still backed up and I never received any confirmation or anything. After several months, I had two choices. I was going to fly to their company and start whomping on some people or I could get a hold of the local police agency and explain the circumstances. To avoid getting in trouble, I opted for the latter. I received a telephone call from a detective a few days later and told me she would look into it. A few weeks later, I got my merchandise. My biggest pet peeve is no communication. If I have a car getting worked on, I want to be updated. If I have a loved one in the hospital, I want to be updated. If I purchase something on-line, I want something saying, "yes, we received your order. You should receive your order in -------. Thank you for your business. By the way, I ordered the pirate frock. When I finally received it, it was....okay. On the coat, they put unusable or fake outside"pockets" on it. If I am spending $400.00 on a coat like this, can't they put a little more effort into it by putting on real pockets? My advice is to avoid this company like the plague! ]
Barbossa II Posted February 24, 2006 Posted February 24, 2006 Thanks for the head's up mate! Barbossa II Batlanta Crime Cruiser
Mick MacAnselan Posted February 25, 2006 Posted February 25, 2006 www.leatherworks.com doesn't seem to exist. At least not this morning according to my DNS server. (I thought I'd go there and have a look. I wanted to see a picture of the $400 coat with fake pockets!) The Dread Pyrate MacAnselan aka Mick
Rumba Rue Posted February 25, 2006 Posted February 25, 2006 I checked out the site yesterday. The coats were nice looking and nice trim and buttons, but $400.00? Yikes! I didn't think they were worth that much....just my opinon.
Deadbishop Posted February 26, 2006 Posted February 26, 2006 Always good to hear about poorly maintained e-businesses. Communication is vital to keep a business going. I've had similar problems in the past, and you know what they say...a happy customer will tell 1 friend, a pissed off customer will tell 100. "...but why is the rum gone?" - Capt. Jack Sparrow
Capt. Lazarus Gage Posted February 26, 2006 Posted February 26, 2006 I'm having a small problem with PirateMod at the moment.
hurricane Posted February 26, 2006 Posted February 26, 2006 I would be wary primarily because the site registration is private. Never seen that before for an ecommerce company... Leather Works, Inc. ATTN: LEATHERWORKS.COM c/o Network Solutions P.O. Box 447 Herndon, VA 20172-0447 The domain registration address is Network Solutions. Usually it shows the individual's address. Not a good sign ever.... Further, the domain name expires on March 6, 2006 and has not been renewed... -- Hurricane -- Hurricane ______________________________________________________________________ http://piratesofthecoast.com/images/pyracy-logo1.jpg Captain of The Pyrates of the Coast Author of "Memoirs of a Buccaneer: 30 Year Before the Mast" (Published in Fall 2011) Scurrilous Rogue Stirrer of Pots Fomenter of Mutiny Bon Vivant & Roustabout Part-time Carnival Barker Certified Ex-Wife Collector Experienced Drinking Companion "I was screwed. I readied my confession and the sobbing pleas not to tell my wife. But as I turned, no one was in the bed. The room was empty. The naked girl was gone, like magic." "Memoirs of a Buccaneer: 30 Years Before the Mast" - Amazon.com
Ace of Harbor Bay Posted February 28, 2006 Posted February 28, 2006 I'm having a small problem with PirateMod at the moment. Pirate Mod is good people. I'm sure whatever it is will be worked out. They won't vanish on you or anything. www.pirate4hire.com Pirates of Harbor Bay
Duncan McGuyver Posted February 28, 2006 Posted February 28, 2006 Wow - Their sales terms are a bit one sided LEGAL LINES: Prices and specifications are valid only in U.S. and are subject to change without notice. Credit Cards-Money Orders ONLY NO C.O.D. NO CASH REFUNDS. 10 DAY EXCHANGE ONLY. STORE CREDIT ONLY. NO CREDIT ON SPECIAL ORDERS. SPECIAL ORDER ITEMS ARE TO BE PAID FOR IN ADVANCE, AND ONCE ORDERED CANNOT BE CANCELED. ALL SALE ITEMS ARE FINAL. YOU MUST OBTAIN A RETURN AUTHORIZATION NUMBER, NO PACKAGES WILL BE CREDITED WITHOUT IT... Captain Duncan McGuyver Crew Of The Vigilant Baltimore Maryland Based 17th & 18th Century Naval Living History Crew Of The Vigilant The Juryrig MDRF Based Social & Renfaire Crew The Juryrig Port Tortuga A Piracy based Pennsic household B09 Block, The Highlands (Up Hill & Left) Port Tortuga
Lady Alyx Posted March 1, 2006 Posted March 1, 2006 One of my girlfriends at work was going to purchase one of the goth dresses. Well she called up one day and got info...then when she decided to get it the next day, they were out of stock over the phone but still showed the item available...hmmmm very wierd. I will pass this information on to her as well. ~~~~Sailing Westward Bound~~~~ Lady Alyx
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