Jamaica Rose Posted January 9, 2009 Share Posted January 9, 2009 One of my readers from Australia contacted me saying he's been trying to contact Museum Replicas <http://www.museumreplicas.com> by email to sort out a problem on ordering. Their web site opens up ok but their email site doesn't respond. So I tried too. The website opens, but "Contact Us" section has no information on it. I know Cascabel lives near there. So I called him to see if he knew anything, but he haven't heard of any problems. On the FAQ page, I found this number, 1-800-883-8838 M-F 8:30 am to 9pm and Saturday 10am to 4pm ET. I called at 7 PM ET, tonight, and the phone just rang and rang. Does anyone know anything about what's going, or have had similar problems? --Jamaica Rose --Jamaica Rose Editor of No Quarter Given - since 1993 http://www.noquartergiven.net/ "Bringing a little pirate history into everyone's life" Find No Quarter Given ... on Facebook: facebook.com/noquartergiven ... and on Twitter: @NoQuarterGiven Link to comment Share on other sites More sharing options...
hurricane Posted January 9, 2009 Share Posted January 9, 2009 I just called our number for them and got through fine. Their office hours are now 8 to 5:30 ET. Their site was just updated so there's some confusion going on as they debug and update. The number we have is: 800.241.3664 -- Hurricane -- Hurricane ______________________________________________________________________ http://piratesofthecoast.com/images/pyracy-logo1.jpg Captain of The Pyrates of the Coast Author of "Memoirs of a Buccaneer: 30 Year Before the Mast" (Published in Fall 2011) Scurrilous Rogue Stirrer of Pots Fomenter of Mutiny Bon Vivant & Roustabout Part-time Carnival Barker Certified Ex-Wife Collector Experienced Drinking Companion "I was screwed. I readied my confession and the sobbing pleas not to tell my wife. But as I turned, no one was in the bed. The room was empty. The naked girl was gone, like magic." "Memoirs of a Buccaneer: 30 Years Before the Mast" - Amazon.com Link to comment Share on other sites More sharing options...
Jamaica Rose Posted January 9, 2009 Author Share Posted January 9, 2009 I just called our number for them and got through fine. Their office hours are now 8 to 5:30 ET. Their site was just updated so there's some confusion going on as they debug and update.The number we have is: 800.241.3664 -- Hurricane Thank you. I'll try calling them in the morning. --Jamaica Rose --Jamaica Rose Editor of No Quarter Given - since 1993 http://www.noquartergiven.net/ "Bringing a little pirate history into everyone's life" Find No Quarter Given ... on Facebook: facebook.com/noquartergiven ... and on Twitter: @NoQuarterGiven Link to comment Share on other sites More sharing options...
Hawk the QM Posted January 9, 2009 Share Posted January 9, 2009 I've ordered from them before but did not have any problems with the order. Their photos sometimes don't quiet match the item, which bugs me. Hope they fix whatever they botched up. Link to comment Share on other sites More sharing options...
Quartermaster James Posted January 9, 2009 Share Posted January 9, 2009 I haven't tried it for a while, but it used to be that I could only access their website (and that of Atlanta Cutlery too) if I tried during EST business hours. Link to comment Share on other sites More sharing options...
Jamaica Rose Posted January 11, 2009 Author Share Posted January 11, 2009 I just called our number for them and got through fine. Their office hours are now 8 to 5:30 ET. Their site was just updated so there's some confusion going on as they debug and update.The number we have is: 800.241.3664 -- Hurricane Thank you. I'll try calling them in the morning. --Jamaica Rose Yesterday, I again called the number given on the website, but it just rang and rang. Then I called the above number you gave me, which got me to the wholesale department. They patched me through to the retail side of things. Unfortunately, they could not find a record for the person I was calling on the behalf of, but I asked them to email him and ask for the information they need to straighten this all out. So thanks much for the number. --Jamaica Rose --Jamaica Rose Editor of No Quarter Given - since 1993 http://www.noquartergiven.net/ "Bringing a little pirate history into everyone's life" Find No Quarter Given ... on Facebook: facebook.com/noquartergiven ... and on Twitter: @NoQuarterGiven Link to comment Share on other sites More sharing options...
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