On the other side o' the coin, I'd like to pipe in, in favor of these good pirates! I've bought stuff from them for years as have many of my circle o' friends and have heard nary a word negative about them.
As a retail store owner myself, I know from first-hand experience that you may send out a hundred, hundred items that are loved and never hear a word. But when there's a problem...MAN do you hear about it! :)
Don't get me wrong...I am not dismissing your bad experience, but just wanted to put in my two cents as someone who thinks this company does a good job.
*K*
